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Support

Client Management Centre

We are highly committed to our after-sale service.

Our Client Management Centre (CMC) will handle your queries and ensure technical support is given to you, and meeting your expectation.

You may call or email us during office hours (9.00am – 6.00pm Mondays to Fridays) for asistance.

+603-6142 6998 helpdesk@worldtech.com.my

Frequent Ask Questions

At Worldtech Solutions, it is quality than quantity that we matter. We are managing more than total 100,000 endpoints across 120 customers. Quality is an ongoing process of building and sustaining relationships by assessing, anticipating and fulfilling stated or implied needs that we emphasize as our working culture.
Yes, we conduct many software testing: QA, system testing, functionality and feature testing, integration testing, compatibility testing on various platforms, load and performance testing, test case preparations, execution of test cases, reporting and etc.
Yes, we have. This is for development of new and customized solutions.
Yes, we support all solutions provided by us. It generally includes bug-tracking and fixing, patch update and feature enhancements.
We commit to our 4-hour SLA response. We shall immediately get our R&D team to respond or our engineer to visit on-site to collect or fix the bugs immediately.
Yes, this is our commitment to do so following agreement that we have. We will have refresher trainings for you to recall and reinforce of previously acquired knowledge and skills.
Yes, we have comprehensive resources collection and it is freely accessible by our clients with given user ID.
We are more than happy to answer to your queries and assist you. Just email us at helpdesk@worldtech.com.my